Cancellation policy

Some items in our shop may be available as a subscription, pre-order or ‘try before you buy’ option. This cancellation policy sets out how you can change or cancel these types of purchases.

Subscriptions

When you take out a subscription, you will receive recurring deliveries. These are based on the subscription duration and the frequency you select.
Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may be automatically renewed at the end of their term. If you do not wish to renew a subscription, you can cancel it.
If you wish to cancel or change your subscription, you can do so at any time. Order confirmation emails contain links to your order. From there, you can manage your subscription.
Please see our returns policy for more information on returns and refunds.

Pre-order orders

When you place a pre-order, you are purchasing a product that is out of stock or will soon be available, but is not yet in stock. We may not charge you at all, or we may charge a partial deposit at the time of checkout, store your payment method, and then process and charge the full payment or the remaining balance at a later date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund. See our returns policy for more information on returns and refunds.

Try Before You Buy

When you purchase a “Try Before You Buy” item, we authorise your payment method before the order is prepared. You will have a set period to decide whether you wish to keep the item. Once this period has elapsed, if you have not returned the item, we will charge your payment method for the full amount.